Privacy Policy

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your information

Privacy Policy

Last Updated: July 23, 2026

Welcome to Digital Surge (“Digital Surge”, “we”, “our”, or “us”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website www.digitalsurge.media, communicate with us, or use any of our digital marketing and related services.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

1. Who We Are

Digital Surge is a full-service digital marketing agency providing businesses worldwide with services including, but not limited to:

  • Search Engine Optimization (SEO)
  • Google Ads Management
  • Meta (Facebook & Instagram) Advertising
  • Social Media Marketing
  • Content Marketing
  • Website Design & Development
  • Landing Page Development
  • Branding & Graphic Design
  • Email Marketing
  • Conversion Rate Optimization
  • Analytics & Reporting
  • Marketing Consultation

Our services are available to businesses across multiple countries, and this Privacy Policy applies to all visitors, clients, and users regardless of their location.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Our website
  • Contact forms
  • Quote request forms
  • Consultation bookings
  • Email communications
  • Marketing communications
  • Digital advertising campaigns
  • Client onboarding
  • Services provided by Digital Surge

This Privacy Policy does not apply to third-party websites that may be linked from our website. We encourage you to review the privacy policies of those websites before providing any personal information.

3. Information We Collect

We collect information in several ways depending on how you interact with our website and services.

3.1 Information You Provide

You may voluntarily provide us with information including:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Business Website
  • Country or Region
  • Marketing Budget (if provided)
  • Services You Are Interested In
  • Project Details
  • Business Information
  • Billing Information (where applicable)
  • Any information you choose to include in forms, emails, live chats, or messages

Providing this information is voluntary; however, certain information may be required for us to respond to your inquiries or deliver our services.

3.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Screen Resolution
  • Language Preferences
  • Internet Service Provider
  • Date and Time of Visit
  • Referring Website
  • Exit Pages
  • Pages Viewed
  • Time Spent on Pages
  • Click Activity
  • Session Information
  • General Geographic Location
  • Device Identifiers

This information helps us understand how visitors use our website and allows us to improve user experience and website performance.

3.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve functionality, personalize your experience, measure website performance, and support our advertising efforts.

Cookies may include:

Essential Cookies

These cookies are necessary for the website to function correctly.

Examples include:

  • Website security
  • Session management
  • Form functionality
  • Page navigation

Without these cookies, some features of the website may not operate properly.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website by collecting anonymous usage information.

These cookies help us measure:

  • Number of visitors
  • Most visited pages
  • Time spent on the website
  • User navigation
  • Device types
  • Traffic sources

Marketing Cookies

Marketing cookies allow us to:

  • Measure advertising performance
  • Improve campaign effectiveness
  • Show relevant advertisements
  • Build remarketing audiences
  • Track conversions
  • Optimize advertising budgets

These cookies may be placed by trusted advertising partners.

4. Technologies We May Use

Depending on the services we provide and the tools implemented on our website, we may use technologies such as:

  • Google Analytics
  • Google Ads Conversion Tracking
  • Google Tag Manager
  • Meta Pixel
  • Microsoft Clarity
  • LinkedIn Insight Tag
  • Google Search Console
  • Google reCAPTCHA
  • CRM platforms
  • Email marketing platforms
  • Live chat software
  • Form submission tools
  • Website analytics software
  • Heatmaps and session recording tools

These technologies help us understand visitor behavior, improve website performance, measure advertising effectiveness, and provide better services.

5. Information We Receive from Third Parties

We may receive information about you from trusted third-party services, including:

  • Google
  • Meta Platforms
  • LinkedIn
  • Microsoft
  • CRM providers
  • Marketing automation platforms
  • Payment processors
  • Website hosting providers
  • Business partners
  • Public business directories

The information received may include campaign data, conversion data, demographic insights, or publicly available business information.

6. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Responding to inquiries
  • Providing quotations
  • Scheduling consultations
  • Delivering requested services
  • Managing client accounts
  • Creating proposals
  • Processing invoices and payments
  • Improving website functionality
  • Monitoring website performance
  • Conducting analytics
  • Providing customer support
  • Sending important service updates
  • Sending newsletters and marketing communications where permitted by law
  • Preventing fraud and unauthorized activity
  • Complying with legal obligations
  • Protecting our legal rights
  • Maintaining business records
  • Improving our products and services

We only process personal information where we have a lawful basis to do so under applicable privacy laws.

7. Legal Basis for Processing Personal Information

Depending on your location, our legal basis for processing your personal information may include:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate business interests
  • Protection against fraud and abuse

Where required by law, we will request your consent before processing your personal information for marketing or advertising purposes.

8. How We Share Your Information

Digital Surge values your privacy and does not sell your personal information to third parties.

However, we may share your information under the following circumstances:

Service Providers

We may share your information with trusted third-party providers that help us operate our business, including:

  • Website hosting providers
  • Cloud storage providers
  • CRM platforms
  • Email marketing providers
  • Payment processors
  • Accounting software
  • Customer support platforms
  • Analytics providers
  • Advertising platforms
  • Security service providers

These providers are only permitted to use your information for the services they perform on our behalf and are required to maintain appropriate confidentiality and security measures.

Advertising Platforms

To improve our advertising campaigns, we may share limited information with advertising partners such as:

  • Google Ads
  • Meta (Facebook & Instagram)
  • Microsoft Advertising
  • LinkedIn Ads

This helps us:

  • Measure conversions
  • Build remarketing audiences
  • Improve campaign performance
  • Deliver more relevant advertising

These platforms process information according to their own privacy policies.

Business Transfers

If Digital Surge undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, your information may be transferred as part of that transaction, subject to applicable privacy laws.

Legal Requirements

We may disclose your information if required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Protect our rights
  • Prevent fraud
  • Protect public safety
  • Enforce our agreements

9. International Data Transfers

As Digital Surge provides services to clients around the world, your personal information may be transferred to, processed, or stored in countries other than your country of residence.

Where required by applicable law, we implement appropriate safeguards designed to protect your information during international transfers, including contractual safeguards and industry-standard security measures.

By using our website or services, you acknowledge that your information may be transferred internationally.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Fulfill contractual obligations
  • Maintain business records
  • Resolve disputes
  • Comply with legal requirements
  • Enforce our agreements
  • Improve our services

When personal information is no longer required, we securely delete, anonymize, or destroy it in accordance with applicable laws and our internal data retention practices.

11. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request that we delete your personal information where legally permitted.

Right to Restrict Processing

You may request that we temporarily suspend processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of your information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing carried out before consent was withdrawn.

Right to Object

You may object to certain types of processing, including direct marketing.

Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Service-related communications may still be sent where necessary.

12. Cookie Management

Most web browsers allow you to:

  • Accept cookies
  • Reject cookies
  • Delete cookies
  • Block third-party cookies

Please note that disabling cookies may affect certain website functionality and user experience.

If required by applicable law, our website may display a cookie consent banner allowing you to manage your cookie preferences.

13. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

  • IP address
  • Device information
  • Browser information
  • Website activity
  • Pages visited
  • Session duration
  • Traffic sources

This information helps us improve our website and services.

You may opt out of Google Analytics by using Google’s browser add-on or adjusting your browser settings.

14. Google Ads Conversion Tracking

We may use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns.

Conversion tracking allows us to understand actions users take after interacting with our advertisements, such as:

  • Form submissions
  • Consultation requests
  • Quote requests
  • Phone calls
  • Purchases
  • Other business inquiries

This information helps us improve our advertising performance and user experience.

15. Meta Pixel

Our website may use Meta Pixel provided by Meta Platforms.

Meta Pixel helps us:

  • Measure advertising effectiveness
  • Improve Facebook and Instagram campaigns
  • Create remarketing audiences
  • Understand visitor behavior
  • Optimize advertisements

Meta may collect information in accordance with its own Privacy Policy.

16. Microsoft Clarity

We may use Microsoft Clarity to better understand how visitors use our website.

Clarity may collect information including:

  • Mouse movements
  • Click activity
  • Scroll behavior
  • Device information
  • Browser information
  • Session recordings
  • Heatmaps

This information helps us improve website usability and customer experience.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of every website you visit.

18. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

These measures may include:

  • SSL encryption
  • Secure hosting infrastructure
  • Firewall protection
  • Access controls
  • Password protection
  • Employee confidentiality obligations
  • Routine software updates
  • Malware monitoring
  • Security monitoring

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

19. Children’s Privacy

Our website and services are intended for businesses and individuals who are at least 18 years of age or the minimum legal age in their jurisdiction.

We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information promptly.

If you believe that a child has provided us with personal information, please contact us immediately using the contact details provided below.

20. Do Not Track (DNT) Signals

Some web browsers offer a “Do Not Track” (DNT) feature that allows users to indicate their preference regarding online tracking.

Currently, there is no universally accepted standard for responding to DNT signals. Therefore, our website may not respond to browser-based Do Not Track requests.

You may manage cookies and tracking technologies through your browser settings or our cookie consent preferences, where available.

21. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

  • Know what personal information we collect.
  • Request access to their personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request information regarding how personal information has been used or disclosed.
  • Opt out of certain data-sharing activities where required by law.
  • Limit the use of sensitive personal information where applicable.
  • Exercise these rights without discrimination.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

22. European Economic Area (EEA), United Kingdom & GDPR Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights under applicable data protection legislation, including the General Data Protection Regulation (GDPR).

These rights may include:

  • The right to access your personal information.
  • The right to rectify inaccurate information.
  • The right to request deletion (“Right to be Forgotten”).
  • The right to restrict processing.
  • The right to object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time.
  • The right to lodge a complaint with your local data protection authority.

Where required, Digital Surge will process your personal information only where there is a lawful basis for doing so.

23. Data Security

Protecting your personal information is important to us.

We implement commercially reasonable technical, organizational, and administrative safeguards designed to protect your information against unauthorized access, disclosure, misuse, alteration, or destruction.

These safeguards may include:

  • Secure Socket Layer (SSL) encryption
  • Secure website hosting
  • Firewall protection
  • Access controls
  • Password-protected systems
  • Routine software updates
  • Malware monitoring
  • Secure cloud infrastructure
  • Employee confidentiality obligations

Despite our efforts, no method of electronic transmission or storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee absolute security.

24. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will take appropriate measures in accordance with applicable laws.

Where required, affected individuals and relevant regulatory authorities will be notified within the timeframes required by applicable legislation.

25. Third-Party Services

Our website and services may integrate with or utilize third-party platforms, including but not limited to:

  • Google
  • Meta (Facebook & Instagram)
  • Microsoft
  • LinkedIn
  • YouTube
  • WordPress
  • Elementor
  • Cloudflare
  • Stripe
  • PayPal
  • Calendly
  • HubSpot
  • Mailchimp
  • Zoho
  • WhatsApp Business
  • Other marketing, analytics, hosting, or customer relationship management providers.

These third parties operate under their own privacy policies. We encourage you to review their respective privacy practices before providing information through their services.

26. Business Communications

By contacting Digital Surge through our website, email, telephone, WhatsApp, social media platforms, or any other communication channel, you acknowledge that we may use your contact information to:

  • Respond to your inquiries.
  • Provide quotations.
  • Schedule consultations.
  • Deliver requested services.
  • Communicate project updates.
  • Send invoices and administrative communications.
  • Share relevant business updates or marketing communications where permitted by applicable law.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

27. Intellectual Property

All content published on the Digital Surge website, including text, graphics, branding, logos, images, designs, and other materials, is protected by applicable intellectual property laws unless otherwise stated.

Nothing in this Privacy Policy grants any license or right to use our intellectual property without prior written permission.

28. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, technologies, or services.

When changes are made, the “Last Updated” date at the top of this page will be revised accordingly.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect their information.

Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

29. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us.

Digital Surge

Website:
www.digitalsurge.media

Email:
info@digitalsurge.media

Phone:
+92-312-4333551

For privacy-related requests, please include sufficient information to help us verify your identity and process your request in accordance with applicable law.

30. Consent

By accessing or using the Digital Surge website, submitting your information through our forms, communicating with us, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our website and services.